Refund policy

Returns Policy

We want you to feel confident collecting with CatchRabit. If something isn’t right, here’s how returns work:

✅ Returns Accepted – 14 Days

You have 14 days from the delivery date to request a return.

To be eligible, the item must be:

• Unused and in its original condition

• In the same protective packaging it arrived in

📦 Return Shipping

Customers are responsible for covering the cost of return postage. We recommend using a tracked service for peace of mind.

💸 No Restocking Fees

We never charge restocking fees or admin charges.

🚫 No Final Sale Items

We don’t sell “final sale” or “non-returnable” products. Everything is eligible under our 14-day policy.

📬 How to Start a Return

Email us at support@catchrabit.com with your order number and reason for return. We’ll send you the return address and next steps.